Frequently Asked Questions

Subscriptions

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Are there discounts for school clusters/academies/MATs?
If you are part of an academy, learning trust or cluster of schools, please contact us and we can offer a group discount voucher code. The discount should also apply to subsequent re-subscriptions.
How do I order a school subscription?
Go to www.letterjoin.co.uk and click the ‘Buy’ button at the top of the page. Complete the Cost Calculator then select your payment method. Fill in the registration form and you will receive a confirmation email. Soon after you will receive another email with your log-in details and a PDF of your Invoice.

Letter-join Orders cannot be placed over the phone.
Can I pay using a credit card?
We cannot take payments over the phone.
To pay by credit card, click the ‘Pay Now’ button on the PDF of your Letter-join invoice. This will take you to PayPal where you can select the ‘Pay by credit/debit card’ button.
You do not need to have a PayPal account.
Can I pay with PayPal?
You can choose the ‘Online Payment’ option if you have a PayPal account. Your payment will be taken and the account will be set up automatically.
Can I order a Letter-join subscription from an overseas school?
Yes, you can order from overseas. Please complete the Cost Calculator ensuring that you click the ‘I am outside of the UK’ button. Payment can be made by PayPal, credit card or CHAPS.
What are Letter-join’s payment terms?
Invoices can be paid by cheque, BACS or online. Payment terms are 30 days.
Is Letter-join useful for a home-educated pupil who has never been to school?
Letter-join is perfect for home-educated children. If you wish to follow a structured scheme, which progresses from Early Years to Year 6, then you would need to buy a school subscription for one classroom account in order to follow the modules.

This will also give you access to the Handwriting Recovery Programme which is useful for introducing older children to cursive handwriting for the first time.

However, Letter-join has been designed to be flexible and adaptable, allowing plenty of scope to respond to individual children’s needs so, if you would prefer, a Home Account will be perfectly suitable.
Is Letter-join an App?
Letter-join is not an App. There is no download. Letter-join is a subscription-based website that runs through a website browser.
Can I share the free trial across the school?
You can share the 30 day free trial log-in details with all staff at your school. Pupils can also log in on PCs and tablets for the free trial period.
What is included in the free trial?
The Letter-join free trial is based on the School Edition. It includes all of the on-line animations and activities and a wide selection of worksheets.

The following resources are not available with the free trial:

• the Lesson Planners and many of the worksheets used for the Lesson Planners
• the Handwriting Policy MS Word document
• the downloadable font
• Home Learning Task facility
• Home Learning Packs
• Handwriting Assessment Tracker
• Handwriting Recovery Programme
Where do you store information you hold for schools?
In line with the General Data Protection Regulation (GDPR), we understand our obligation to store securely the contact details of our customers; those being personal identifiers, mainly names, addresses, telephone numbers and email addresses. This data is kept securely and is only accessible by staff at Green and Tempest Ltd. All data is deleted from our systems immediately upon customer notification of termination of a subscription.

Please copy the link below for our GDPR statement
https://www.letterjoin.co.uk/GDPR.pdf
Can I have more than one free trial?
You can only register once for a free trial with any email address. If you would like more time for your free trial, you will be given an option to extend it if it has been interrupted by school holidays.

Teaching with Letter-join

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Can Letter-join help to teach children with special needs?
Letter-join is an excellent resource for teaching children with special educational needs, particularly dyslexia.
It delivers a multi-sensory approach to learning handwriting and Letter-join’s combination of interactive animations, games, activities and worksheets enables children to experience a range of visual, auditory, kinaesthetic and tactile factors of teaching and learning.
In addition, Letter-join’s Handwriting Recovery Programme offers a concise step-by-step intervention tailored to improve a specific skill in children whose handwriting is limited by difficulties with fine motor development, including left-handed children.
How would I use Letter-join’s resources with a mixed age class?
The aim of Letter-join’s Lesson Planners is to be flexible. The Lesson Planners are designed so that teachers can use them as a toolkit to support and reinforce the teaching of handwriting and they allow plenty of scope to respond to individual children’s needs. Our advice would be to start with the Module for the younger year group in each class and then progress through the lessons at an appropriate pace suitable for that class. There are differentiation activities for Extra Practice and Extra Challenge listed in each section of the Modules.
Is Letter-join Phonics a complete scheme?
Letter-join’s Phonics resource is designed to support your school’s chosen phonics programme, it is not a complete scheme. Letter-join Phonics allows you to teach Phases 1 to 5 using the Letter-join printed or cursive fonts. The aim is to combine the teaching of phonics with handwriting. Letter-join phonics is a flexible resource, allowing teachers the opportunity to reinforce the children’s phonics learning as required.
Is there any form of assessment to track pupil’s progress?
Letter-join’s Handwriting Assessment Tracker Pack has been designed in line with National Curriculum targets for handwriting. It provides a complete scheme for assessing pupils’ progression in handwriting skills from Early Years to Year 6.